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Chapman Central BDC Service Center Information:

 

Remember: Our technicians are part of a network of over 35,000 factory‐trained Ford technicians across America ready to service your car, truck or SUV. Their training was developed by the same company that designed, engineered and built your vehicle. This means we have the right parts, tools and techs to help ensure your service is done correctly the first time

Appointment Resources:

Noise Diagnose Checklist: Click Here

Recall Updates and Listings: Click Here

Roadside Information:

Ford Motor Company/Roadside assistance: 1 -800-241-3673

GM/CHEVY - Roadside Assistance: 1- 800-243-8872.

Chrysler, Dodge, Jeep® and Ram: 1-800-521-2779

Nissan Roadside Assistance: 1-877-NIS-NCV1 (1-877-647-6281)

Roadside Assistance Benefits are available, 24 hours a day, 365 days a year, for emergency roadside assistance. Owners or dealers simply call select Option 1, provide name, vehicle identification number (VIN), location of disablement, and the nature of the problem.

Sales BDC Information: http://www.chapmanautogroup.com/bdcinfo


Chapman Northeast Philadelphia Ford and VW (BLVD):

Ford Service Menu: Click Here

Ford Truck Service Menu: Click Here

9371 Roosevelt Blvd, Philadelphia PA 19114

Local Number  - 215-698-7000, Service Manager: Gary Fields

Service BDC info: Phillyservicealerts@chapmanautogroup.com, Callback Number: 8558684016

Transfer – 9455 to ASM hunt group or 9408 for Service Cashier

Water Doctor usually Wednesday but we need to request them to come in.  Book appointment and send alert out.

Service Advisors:

JIM (VW) – 222

TOM MCCREGOR – 224

COREY – 216

Bob Keisler: Ext. 251

JOE - 252     

Mike JR: 253

Transportation:    

Ford & VW use Lyft Monday to Friday 7:30 am until 6. Saturday 8 to 4.

Within a 10  mile radius of the dealership.

 We use Hertz cost is $30.00 per day. Hertz is open 8 to 6 Monday to Friday.

Saturday 9 until noon.

Service Hours:    

Monday Through Friday: 7:30am to 8:00pm.  Saturday: 7:30am to 4:00pm Sunday: Closed

Walk in Express service is service is available 730 AM – 8 PM MONDAY – FRIDAY , SATURDAY 7:30 AM – 3PM

Have Express customers ask for LOGAN AND JEREMY

  

Chapman Ford Horsham:

From GM/Owner: 

If someone is willing to bring the car and drop it off for us to look at, take that 100% of the time, no need to ask, we will help them.  Book appointment and put in plenty of notes

 

Ford Service Menu: Click Here

Ford Truck Service Menu: Click Here

1100 Easton Road, Horsham PA 19044

Local Number 215-674-3600, Service Manager: Joseph Gabriele

Transfer Extension: 1797

Water Doctor usually Thursday but we need to request them to come in.  Book appointment and send alert out.

FORD:

John Ferino—Ext. 142

Joe Kerwick—Ext. 143

Mike Kilgus—Ext. 144

Night Drop Off:For future when a customer requests an after 9 pm or a Sunday drop off.

Tell them the building located next to the Ford dealership ( it is our recon department) is where those night drops go. They can park in that lot and there are night drop envelopes in the box on the metal door and put it through the slot and we get them the next morning.

Service BDC info: horshamservicealerts@chapmanautogroup.com, Callback Number: 8773601841

Transportation Options: 

Lyft used for Both Ford and CDJR customers

Ford loaners available for most warranty concerns

Customer pay rentals available at 34.00 per day

On site bakery and coffee bar

Service Hours:    

Monday Through Friday: 7:30am to 6:00pm.  Saturday: 7:30am to 4:00pm Sunday: Closed


 

Chapman Chrysler Jeep Dodge Ram:

 

From GM/Owner: 

 

If someone is willing to bring the car and drop it off for us to look at, take that 100% of the time, no need to ask, we will help them.  Book appointment and put in plenty of notes

 

CDJR Service Menu: Click Here

1100 Easton Road, Horsham PA 19044

Local Number 215-674-3600, Service Manager: RENEA GADOMSKI

Service BDC info: cdjrservicealerts@chapmanautogroup.com, Callback Number: 8773601841

Water Doctor Thursday

Transfer Extension: 1797

Advisors:

RICH UNDERKOFLER – Ext. 211

ALFREDO VAZ – Ext. 212

RENEA - Ext. 214

ANTHONY DIEGEL  - Ext. 213

Night Drop Off:For future when a customer requests an after 9 pm or a Sunday drop off.

Tell them the building located next to the Ford dealership ( it is our recon department) is where those night drops go. They can park in that lot and there are night drop envelopes in the box on the metal door and put it through the slot and we get them the next morning.

Transportation Options: 

Lyft used for Both Ford and CDJR customers

Rental cost is 35.00/day

Baked goods, WIFI

 

Service Hours:    

Monday Through Friday: 7:30am to 6:00pm.  Saturday: 7:30am to 4:00pm Sunday: Closed


 

CHAPMAN FORD LANCASTER:

Ford Service Menu: Click Here

Ford Truck Service Menu: Click Here

1485 Manheim Pike, Lancaster, PA 17601

Local Number 717-299-4331, Service Manager: Mike Devaney

Service BDC Info: lancasterservicealerts@chapmanautogroup.com, Callback Number: 8558230434

Water Doctor Thursday

Service Advisors:

Jerry DeShong: Ext. 4221

KYLE - 4204

Butch Simms:  Ext. 4218

Transportation Options:

The Lancaster shuttle runs at 7:30 am to 5:00 pm Monday – Friday

15 miles sometime further

Enterprise vehicle options for customer pay $39.95 Rental 

Detail Information:

$29.95 for a basic wash/window/vacuum.

$69.95 for a basic wash/window/vacuum and wax.

169.95 for a full detail (cars only, meaning any vehicle smaller than an F150/Expedition), meaning in addition to the aforementioned services, the customer would get the carpets shampooed and scrubbed, the seats (whether cloth or leather) would get a heavy duty clean, all the trim pieces would get scrubbed clean, the engine bay would get sprayed down and cleaned, and typically the exterior gets much more attention than a basic wash. Meaning that the recon department would ensure that every bug is scraped off the front bumper and the grill is clean etc.

$189.95 for a full detail (trucks only, meaning any vehicle that is an F150/Expedition or larger) includes that same service as mentioned above.

As far as scheduling, these services are not scheduled in our DMS and are only recorded on a paper calendar kept back in recon. So, the best course of action would be schedule AT LEAST a week in advance and to email us so that I can run back and hand write the appointment on his calendar.

Lastly, try to avoid scheduling on Mondays and Saturdays as we are short-handed on both those days.

Service Hours:    

Monday Through Friday: 7:00am to 5:00pm.  Saturday: 8am to 4:00pm Sunday: Closed


CHAPMAN FORD LINCOLN MAZDA:

Ford Service Menu: Click Here

Ford Truck Service Menu: Click Here

Lincoln and Black Label Information: Click Here

6744 Black Horse Pike, Egg Harbor Township, NJ 08234

Local Number 609-646-2000, Service Manager: Edward Boyle

Service BDC Info: ehtservicealerts@chapmanautogroup.com, Callback Number: 855-246-0840

Water Doctor:

Service Advisors: Hunt Group 13852

Ben Lejuene: 1313

Jeff Whyte: 1303

Jeff Tomlin:  1331

Justin Ferrao:1351

Rob Jakos: 1332

Khloe Burnside: 1349

Transportation Options:

Lincoln Customer Pickup Service - Email through Alert Email

The Shuttle runs at 7:30 am to 5:00 pm Monday – Friday

Up to 10 miles sometime further

Detail Information:

Service Hours:    

Monday and Friday: 7:30am to 6:00pm.  Tuesday, Wednesday and Thursday: 7:30am to 8:00pm. Saturday: 8am to 4:00pm Sunday: Closed

 


CHAPMAN FORD COLUMBIA:

3951 Columbia Ave, Columbia PA 17512

Ford Service Menu: Click Here

Ford Truck Service Menu: Click Here

Local Number 717-285-7111, Service Manager: Jim Mottershead

Service BDC Info: columbiaservicealerts@chapmanautogroup.com, Callback Number: 8553130793

JIM MOTERSHEAD – 1132

DEAN – 1149

DAN BELL -1126

Water Doctor usually Thursday but we need to request them to come in.  Book appointment and send alert out.

Transportation Options:

Shuttle runs from 7:30am to 4:00pm (Monday-Friday)

Shuttle has 15 mile restriction

Loaner can be provided If there is ESP or recall that covers loaner once coverage confirmed.

We do not use uber or lyft

Loaner cost is $30 per day

Service Hours:    

Monday Through Friday: 7:30am to 5:00pm.  Saturday: 8am to 4:00pm Sunday: Closed


 

CHAPMAN NISSAN:

Nissan Service Menu: Click Here

6723 Essington Avenue, Philadelphia PA 19153

 Local Number 215-492-1200, Service Manager: Marc Bear

Service BDC Info: nissanservicealerts@chapmanautogroup.com

Transfer Extension: 1796

MARC BEAR - 2608

JUSTIN CASTRO – 2609

FRANK D AMICO -2695

JACK PFETTSCHER – 2610

JOE GLENN – 2612

KELLIE PARK – 2680

ANDY DOAN 2602

DETAIL – 2629

PARTS 3006

Water Doctor usually Thursday but we need to request them to come in.  Book appointment and send alert out.

Transportation Options:

Lyft – 5 MILES FROM DEALERSHIP

Rentals available $35/day

Nissan Roadside Assistance: 1-877-NIS-NCV1 (1-877-647-6281)

Roadside Assistance Benefits are available, 24 hours a day, 365 days a year, for emergency roadside assistance. Owners or dealers simply call select Option 1, provide name, vehicle identification number (VIN), location of disablement, and the nature of the problem.

Service Hours:    

Monday Through Friday: 7:30am to 6:00pm.  Saturday: 8am to 4:00pm Sunday: Closed

 


CHAPMAN CHEVY:

 

From GM/Owner: 

 

If someone is willing to bring the car and drop it off for us to look at, take that 100% of the time, no need to ask, we will help them.  Book appointment and put in plenty of notes

6925 Essington Avenue, Philadelphia PA 19153

Local Number 215-365-0700, Service Manager: Keith Reedell

Service BDC Info: chevyservicealerts@chapmanautogroup.com

Schedule for Afternoons if Possible

Quick Lane No Appointment Needed but still try to make appointment

Water Doctor Thursday

Service Advisors: Hunt Group: 9551

Sally Spiller Ext. 7305

John Hathaway: Ext. 7303

Water Doctor usually Thursday but we need to request them to come in.  Book appointment and send alert out.

Transportation Options: 

Chevy Uses Lyft Monday To Friday 7:30 am until 6. Saturday 8 to 4.

Within a 5 mile radius of the dealership.

Chevy has 10 vehicles in house LOANERS FOR WARRANTY WORK ONLY.

We use Hertz cost is $38.00 per day. Hertz is open 8 to 6 Monday to Friday.

Saturday 9 until noon.

Service Hours:

Monday Through Friday: 7:00am to 6:00pm.  Saturday: 7:00am to 4:00pm Sunday: Closed


Central BDC Training Videos:

https://www.youtube.com/playlist?list=PLVdpy-UlfFMBgcDIhXhcd7-ZJybsjCgsv