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Chapman Central BDC Service Center Information

LASTEST CHAPMAN AUTOGROUP FIXED OPS NEWS : EHT FORD , LINCOLN AND TRUCK IS CURRENTLY NOT TAKING IN NEW CUSTOMERS DUE TO CURRENT WORK LOAD WITH LOYAL SOLD CUSTOMERS BUT MAZDA AND FORD FAST LUBE  CAN TAKE NEW CUSTOMERS SAME DAY AND NEXT DAY.HORSHAM FORD CAN PICK UP ANY BLVD VEHICLE THAT WE DON’T HAVE OPENING FOR IF FLEET ACCOUNT OR HEAVY DUTY TRUCK  

ALWAYS INVITE IN  CUSTOMERS WITH TIRE CONCERNS AND LOW TIRE PRESSURE EVEN IF SCHEDULE IF FULL  ——–  USING FAST LUBE OP CODE 

Remember: Our technicians are part of a network of over 35,000 factory‐trained Ford technicians across America ready to service your car, truck or SUV. Their training was developed by the same company that designed, engineered and built your vehicle. This means we have the right parts, tools and techs to help ensure your service is done correctly the first time

VOLIE METRICS FOR CBDC GOLD STANDARD PER 8 HOURS SHIFT – 30 MINIMUM –  100 MAX INBOUND CALLS , 100 MINIMUM – 165 MAX  OUTBOUNDS 

VOLIE METRICS PER VOLIE GOLD STANDARD PER 8 HOUR SHIFT : 75 INBOUNDS MAX AND 165 OUTBOUNDS MAX . JUST OUTBOUNDS ONLY 300 MAX .  

FORD PICK UP AND DELIVERY / MOBILE SERVICE YOU MODE GUIDE AS OF NOVEMBER  2023 : 

WE CAN ALSO DROP OFF VEHICLES  AFTER COMPLETED  IF CUSTOMER PREFERS THEY DROP OFF TO US FIRST IN THE MORING ETC. 

LANCASTER AND COLUMBIA – SELECT FAST LUBE , FORD OR TRUCK TEAM  & CHAPMAN  FORD PICK UP  IN TRANSPORTATION TAB ALONG WITH VOLIE ALERT FOR PICK UP IN DISPOSITION WITH DETAILS 

EHT ,  HORSHAM FORD AND BLVD – JUST SEND VOLIE ALERT FORD PICK UP / MOBILE SERVICE IN DISPOSITION   NEVER SCHEDULE AND ALERT COUNTS AS X-TIME SHOW   !!!  

IF ADVISOR OR SERVICE MANAGER GIVES YOU APPROVAL TO SCHEDULE IN -XTIME PLEASE LEAVE DMS NOTES 

MILES FOR MOBILE/ PICK UP ONLY HORSHAM HAS RULES IN PLACE – 5 MILES – 15 MILES AND 150 FOR FLEET CUSTOMERS  

EHT – 15 MILES

COLUMBIA – 15 MILES

LANCASTER – 15 MILES 

BLVD – 7 MILES BUT WILLING TO GO FURTHER FOR FLEET BUSINESS

Volie Training Links: Inbound Manual Mode Click Here,  Outbound Calls Click Here, Post Call Disposition Process: Click Here, Communication Reason: Click Here, Searching with Store Numbers: Click Here

COVID -19 WORD TRACK – Click here

FORD PASS INTELLIGENT OIL LIFE MONITOR ONE PAGE  – CLICK HERE

WARRANTY EXTENSIONS VS RECALLS FAQ: CLICK HERE

Mach-E Interval Guide: Click Here

1st Complimentary Service honored at Every Location regardless of what Chapman Location they purchased from.

TIRE Pricing Links: 

BLVD: https://www.chapmanfordsales.com/tires.htm 

Horsham: https://www.chapmanfordhorsham.com/tires.htm 

EHT: https://www.chapmanford.net/tires.htm 

Lancaster: https://www.chapmanfordlancaster.net/tires.htm 

Columbia: https://www.chapmanfordllc.com/tires.htm 

CBDC Daily Works Assignments: Click HereChat Team: Click Here CBDC ScheduleClick Here

CBDC Coordinator Handbook and Scripts: Click Here

VIN INFORMATION PASSWORDS 

FORD  – Summer2023$$

DEALER CONNECT – Bdc2025$

Chevy -Winter2024$

Nissan NNAT NET- USER NAME XD606200   – PASSWORD n%5Vfg05o5!H

Website Service Specials Link:

Chapman Northeast Website for Specials – Click Here

Chapman Horsham Ford Website for Specials – Click Here

Chapman Horsham CDJR Website for Specials – Click Here

Chapman EHT Ford Website for Specials – Click Here

Chapman EHT Mazda Website for Specials – Click Here

Chapman EHT Lincoln Website for Specials – Click Here

Chapman Lancaster Website for Specials – Click Here

Chapman Columbia Website for Specials – Click Here

Chapman Nissan Website for Specials – Click Here

Chapman Chevy Website for Specials – Click Here

Appointment Resources:

Noise Diagnose Checklist: Click Here

Recall Updates and Listings: Click Here

Roadside Information:

Ford Motor Company/Roadside assistance: 1 -800-241-3673

GM/CHEVY – Roadside Assistance: 1- 800-243-8872.

Chrysler, Dodge, Jeep® and Ram: 1-800-521-2779

Nissan Roadside Assistance: 1-877-NIS-NCV1 (1-877-647-6281)

Roadside Assistance Benefits are available, 24 hours a day, 365 days a year, for emergency roadside assistance. Owners or dealers simply call select Option 1, provide name, vehicle identification number (VIN), location of disablement, and the nature of the problem.

TOWING INFO FOR CUSTOMERS WITHOUT COVERAGE :  

LANCASTER AND COLUMBIA :
WAYNES TOWING 717 581 5151

HORSHAM FORD AND CDJR – 215 -646 -6776

EHT – A1 AFFORDABLE TOWING
609 485 0012

NISSAN AND CHEVY – NO PREFERRED VENDOR

Sales BDC Information: http://www.chapmanautogroup.com/bdcinfo

DMS Store Numbers are: 

1-          Chapman Ford VW Northeast Philadelphia, PA

2-          Chapman Ford Horsham

3 –         Chapman Ford Lincoln Mazda, EHT NJ

4 –         Chapman Ford, Lancaster PA

5 –         Chapman Ford, Columbia PA

6 –         Chapman Nissan, Philadelphia PA

7 –         Chapman Chevrolet, Philadelphia PA

8 –         Chapman CJDR, Horsham PA

Extensions: 

CENTRAL BDC HUNT GROUP – 1749 

SHANE – 1750  RINGS TO CELL  

CBDC TRAINING OFFICE – 1759 -ASK SHANE FOR KEY 

CENTRAL BDC OFFICE :

After Hours Service Dropoff Links:

Chapman Northeast-  DROP BOX LOCATED INSIDE SALES CASHIER UNTIL 7PM GATES ARE LOCKED NO AREA TO DROP OFF

Chapman Horsham – Click Here

Chapman EHT – Click Here

Chapman Lancaster – Click Here

Chapman Columbia – Click Here

Chapman Nissan – LEAVE WITH SALES CASHIER UP UNTIL 7PM NO DROP BOX GATE ARE LOCKED OVER NIGHT 

Chapman Chevy – LEAVE WITH SALES CASHIER UP UNTIL 7PM-  NO DROP BOX GATES ARE LOCKED OVER NIGHT

Service Manager: Roy Fernandes 

Scheduling Quick Help: Click Here

 

NEW CUSTOMERS CAN’T HAVE TOW IN ANYMORE UNTIL FURTHER NOTICE  

CHAPMAN VS NON-CHAPMAN CUSTOMERS GUIDE – PURCHASED VEHICLE = FORD TEAM / PLACE NON CHAPMAN PURCHASE UNDER NC NEW TEAM / AT LEAST 6 CUSTOMER PAY VISITS FOR NON CHAPMAN PURCHASES TO BE ALOOWED UNDER FORD TEAM AS OF JULY 13TH 2021 

 

SALES BDC EXTENSION – 9420 . HOURS END AT 7PM MON – FRIDAY . SATURDAY 5 PM 

UNOTIFI TEXT NUMBER : 215- 709-7810

INSPECTION FEES :     STATE INSPECTION AND EMISSION $ 64.00 PLUS TAX

Ford Service Menu: Click Here

Ford Service Truck Menu: Click Here

Ford Service Vehicle EV Menu: Click Here

Ford Service Detail Menu: Click Here

9371 Roosevelt Blvd, Philadelphia PA 19114

Local Number  – 215-698-7000, 

Service BDC info: Phillyservicealerts@chapmanautogroup.com, Callback Number: 8558684016

SHOP HOURS PER MANAGER ROY FERNANDES :

Monday through Thursday  : MAIN FORD SHOP –  7:30 AM – 6PM ( LAST X-TIME APPOINTMENT AT 3:30 PM )

FRIDAY : MAIN FORD SHOP  – 7:30 AM – 5PM ( LAST X-TIME APPOINTMENT   3:15 PM )

SATURDAY : MAIN FORD SHOP – 8:30 AM – 1 PM ( LAST X-TIME APPT 11:30 AM )

EXPRESS SHOP HOURS – 7:30 AM – 3PM  – MONDAY THROUGH THURSDAY ( LAST X-TIME APPT 3 PM )

EXPRESS SHOP HOURS FRIDAY –  7:30 AM – 5 PM ( LAST X-TIME APPT 3:45 PM )

EXPRESS SHOP HOURS SATURDAY – 8AM – 12 PM ( LAST X-TIME APPOINTMENT AT 11AM  )

Transfer – 9426 to ASM hunt group or 9408 for Service Cashier

PARTS HUNT GROUP EXTENSION – 9403

MANAGER CODY MCDEVITT – 262

Water Doctor usually Wednesday but we need to request them to come in.  Book appointment and send alert out.

BRUCE IN SHOP   -EMAIL OR SEND VIA VOLIE ALERT 

Service Advisors:

DAVID 253  DRIVE MANAGER 

BEN CRUZ – 253 SHARES PHONE WITH DAVE SAME DESK AREA  

Kristin ext. 232

ALYSSA  ext. 252

Tyler ext. 224

Bob ext. 251

 266  – CURRENTLY OUT OF SERVICE 

Parts ext. 242

Transportation:    

CUSTOMERS CAN PICK UP VEHICLES UNTIL 7 PM WITH SALES CASHIER

 Lyft Monday to Friday 7:30 am until 6. Saturday 8 to 4.

Within a 15 DOLLAR RADUIS – CUSTOMER PAYS DIFFERENCE OVER $15.00 DOLLARS 

 NO RENTALS AND RECALL & WARRANTY REQUEST MUST BE E-MAILED TO RESERVCE  BEFORE APPOINTMENT  

Saturday 9 until noon.

Service Hours:    

Monday Through Thursday: 7:30am to 6:00pm, Friday: 7:30am to 5pm, Saturday: 7:30am to 4:00pm Sunday: Closed

Service Manager:  Michael Minniti- PLEASE CALL F0R  ANY URGENT MATTERS OR CUSTOMER CONCERNS  ON HIS CELL  215 803 7200 

PARTS MANAGER:   Russ Graeber – RGraeber@chapmanautogroup.com

UNOTIFI TEXT NUMBER – 267 -772-5572

Smartt Scheduling Guide: Click Here

Smartt Scheduling Link: Click Here

Scheduling Quick Help: Click Here 

From GM/Owner: 

If someone is willing to bring the car and drop it off for us to look at, take that 100% of the time, no need to ask, we will help them.  Book appointment and put in plenty of notes

X-TIME PROTOCOL – ALWAYS SELECT UNSPECIFIED ADVISOR UNLESS CUSTOMER REQUESTS A CERTAIN ADVISOR PER MANAGER MIKE MINNITI

INSPECTION FEES :  STATE AND EMISSION – $87.93, EMISSION ONLY $61.52 

Ford Service Menu: Click Here

Ford Truck Service Menu: Click Here

1100 Easton Road, PA 19044

Local Number 215-674-3600, Service Manager:  Michael Minniti 

Transfer Extension: 1797

 

TRUCK SHOP CAN HANDLE UP TO F-F550’S ONLY. F-650’S AND UP WE HAVE TO TURN AWAY .

Water Doctor usually Thursday but we need to request them to come in.  Book appointment and send alert out.

FORD:

Mike Kilgus Direct Extension:  1144

Dennis Witkowski Direct Extension: 1142

Joe Kerwick Direct Extension: 1143

Angie – 1141 

james – 1102

Mike Minniti Direct Extension: 1780

Night Drop Off:For future when a customer requests an after 9 pm or a Sunday drop off.

Tell them the building located next to the Ford dealership ( it is our recon department) is where those night drops go. They can park in that lot and there are night drop envelopes in the box on the metal door and put it through the slot and we get them the next morning.

Service BDC info: horshamservicealerts@chapmanautogroup.com, Callback Number: 8773601841

 

Transportation Options: 

ENTERPRISE RENT A CAR- 57 EASTON ROAD WARRINGTON PA – 215 672 1210 

 Lyft used for Both Ford and CDJR customers -Starts at 7:30 am and ends  4pm – 5  mile Radius  – CUSTOMER PAYS DIFFERENCE OVER $ 15 DOLLARS 

CUSTOMER CAN PICK UP VEHICLES UNTIL 7 PM 

Ford loaners available for most warranty concerns – 3 WEEK WAITING LIST DUE TO INVENTORY 

Customer pay rentals available at Enterprise – 57 Easton Road – 215 – 672 -1210 -CUSTOMER HAS TO CALL TO RESERVE 

Service Hours:    

Monday Through Friday: 6:40 am to 3:30 PM pm.  Saturday: 8am to 2:00pm Sunday: Closed

ADVISORS LEAVE AT 5  PM, CUSTOMERS CAN PICK UP UNTIL 6 PM 

Service Manager: RENEA GADOMSKI

 

DIAGNOSIS FEES FOR NEW AND OLDER VEHICLES  AS OF 4/3/2023 :

Effective immediately we will be quoting/charging 2.0 hours diagnosis ($399.90)  per concern on all 2010 and prior vehicles.

 As a reminder..

Any vehicle (regardless of year) brought in from another shop, the diagnosis to start is $399.90

All diesel diagnosis to start is $399.90

 

 

From GM/Owner:  

If someone is willing to bring the car and drop it off for us to look at, take that 100% of the time, no need to ask, we will help them.  Book appointment and put in plenty of notes

Updated Scripts for Loaners from Renea:

Customers should call Chrysler Customer Care for instructions on rentals.  The number is 800-992-1997. I will put this customer on the loaner list which is handled by Sharon in this service department and it may 4 to 5 weeks before we can extend a loaner out due to there being several customers ahead of this customer.

“We are very sorry, but due to the shortage of vehicles, the loaner program is not active at this time. The shortage has impacted Chapman as well as all surrounding CDJR dealerships.

However, if your vehicle is required to stay for an extended period of time, we will do our best to accommodate you with alternate transportation.”

Scheduling Quick Help: Click Here 

INSPECTION FEES :   PA STATE AND EMISSIONS – $99.95  

CDJR Service Menu: Click Here

CONVENTIONAL OIL CHANGE  – $41.95, SYNTHETIC $69.95 

1100 Easton Road, Horsham PA 19044

Local Number 215-674-3600, Service Manager: RENEA GADOMSKI

UNOTIFI TEXT NUMBER : 267-888-2195

Service BDC info: horshamcdjralerts@chapmanautogroup.com

Callback Number: 8773601841

Water Doctor Thursday

Transfer Extension: 1797

Advisors:

RAVEN – 211 

WENDY – 259 

ALFREDO VAZ – Ext. 212

RENEA – Ext. 214

Edwin Guie – unknown extension 

Mary Montefusco
Service Coordinator – Service Department
Chapman – Chrysler, Dodge, Jeep, Ram
215-674-3600 Ext. 213

Night Drop Off:For future when a customer requests an after 9 pm or a Sunday drop off.

Tell them the building located next to the Ford dealership ( it is our recon department) is where those night drops go. They can park in that lot and there are night drop envelopes in the box on the metal door and put it through the slot and we get them the next morning.

Transportation Options: 

Our service advisors will be leaving M-F at 5:30, if a customer is going to night drop and need a  lyft ride home they will have to be here by 5:30.

Customers can pick up their vehicles until 6:30 Tues-Friday and until 5:30 on Mondays (until further notice)

Lyft used for Both Ford and CDJR customers   (5 MILE LIMIT ) – CUSTOMER PAYS ANY FEED  OVER $15 .OO DOLLAR PER RIDE 

Rental cost is 35.00/day

Baked goods, WIFI

Service Hours:    

Monday Through Friday: 7:30am to 5:30 pm.  Saturday: 7:30am to 4:00pm Sunday: Closed

ADVISORS LEAVE AT 5:30 , CUSTOMERS CAN PICK UP UNITL 6 PM 

Dealer FX Training: 

https://dealer-fx.zoom.us/rec/share/lg7b55GLVGmyel3FiaGFeWh2TqDgD5_ALM5O5WdAU9lqSmK5fqA5Y9C3SWj13kR_.WzEYLfWprjeD6Oob Passcode: 2KT1j^Fu

Service Manager: MADELINE HAMMOND   : EXT 4219

PARTS EXT – 4053

BODY SHOP – 4567, 4570

SALES BDC – 4070

Scheduling Quick Help: Click Here 

Ford Service Menu: Click Here

Ford Truck Service Menu: Click Here

INSPECTION FEES  : STATE INSPECTION $29.95, EMISSION $39.95 ( FREE STATE INSPECTION, EMISSIONS $ 39.95 WITH VEHICLE PURCHASE / LEASE )

1485 Manheim Pike, Lancaster, PA 17601

Local Number 717-299-4331, Service Manager: MADELINE HAMMOND  

UNOTIFI TEXT NUMBER – 717-524-1524

Service BDC Info: lancasterservicealerts@chapmanautogroup.com, Callback Number: 8558230434

Water Doctor: WEDNESDAY MORNING OR NIGHT BEFORE DROP OFF

Service Advisors:

Jerry Deshong  4221

Mike Tufano Adv# 7354 – X4244

Steph Rodriquez  4218

Mike Blackmon  4249

MADELINE HAMMOND  4219

Transportation Options:

LYFT IS NOW  AVAILABLE FOR SERVICE CUSTOMERS 

CUSTOMERS CAN PICK UP VEHICLES UNTIL 7 PM 

15 miles sometime further

Enterprise vehicle options for customer pay $39.95 Rental  – CBDC MUST E-MAIL TO ARRANGE 

Detail Information:

$29.95 for a basic wash/window/vacuum.

$69.95 for a basic wash/window/vacuum and wax.

169.95 for a full detail (cars only, meaning any vehicle smaller than an F150/Expedition), meaning in addition to the aforementioned services, the customer would get the carpets shampooed and scrubbed, the seats (whether cloth or leather) would get a heavy duty clean, all the trim pieces would get scrubbed clean, the engine bay would get sprayed down and cleaned, and typically the exterior gets much more attention than a basic wash. Meaning that the recon department would ensure that every bug is scraped off the front bumper and the grill is clean etc.

$189.95 for a full detail (trucks only, meaning any vehicle that is an F150/Expedition or larger) includes that same service as mentioned above.

As far as scheduling, these services are not scheduled in our DMS and are only recorded on a paper calendar kept back in recon. So, the best course of action would be schedule AT LEAST a week in advance and to email us so that I can run back and hand write the appointment on his calendar.

Lastly, try to avoid scheduling on Mondays and Saturdays as we are short-handed on both those days.

Service Hours:    

Monday Through Friday: 7:00am to 5:00pm.  Saturday: 8am to 4:00pm Sunday: Closed


Service Manager: Edward Boyle:

3RD PARTY WARRANTY COMPANIES ACCEPTED AT CHAPMAN EHT : 

FORD EXTENDED SERVICE , FIRST AUTOMOTIVE / IA UNIVERSAL UNDERWRITERS / ZURICH, JMA / FIDELITY, ETHOS,SILVER ROCK
ALL STATE, EASY CARE

TIME DURATION RESPONSE PER ROB JAKOS –  4/18/2023 –   All effective immediately… 

when making promise times, if the vehicle is being dropped off for the day, it’s “for the day”… not “half a day” or “a few hours”… pick up will be at 4:30  

thank you for your anticipated cooperation. 

LINCOLN AND FORD EHT ADVISOR CONTACT TO CONFIRM NEXT PICK UP AND DELIVERY DATE IS BESSY COREA  @ bcorea@chapmanautogroup.com – ALWAYS CC SHANE IN EMAILS  AND VOLIE ALERT WILL BE MAIN ALERT !!!!

MAZDA LOANER  REQUEST PLEASE E-MAIL jperalta@chapmanautogroup.com or select Mazda Deposition in Volie for Advisors Juan and Derek 

1ST SERVICE IS NOT LONGER FREE !! WE USE FORD REWARDS POINTS AND MAZDA CUSTOMERS PAY 50 % OF RO AS OF JUNE 2021 

Scheduling Quick Help: Click Here 

EHT Scheduling FAQ: Click Here

Message from Ed Boyle: 

Any Non-Lincoln or Mazda used cars that have a concern in the first 90 days and can not be resolved in our shop need to be handled in the following manner. 

Written up by our service department and we will transport them to the servicing dealer. Customer is to be told that there may be a diagnostic fee if its not a warranty concern. 

Call the dealer and send it to them.  

BDC – When a client calls that fits into these parameters, please make the appointment in our system and send an email to the advisors alerting that it is a vehicle that may need to be subbed to another dealer. Generally, this will be repairs pertaining to warning lights and transmission / engine drivability issues.  

It is our hope that by having the customer drop off here we have a better chance of keeping them for more lucrative retail services in the future. Im aware that there may be some growing pains with this but the number of vehicles that will fall into this catagory will be minimal 

UNOTIFI TEXT NUMBER – 609-630-7055

New Sales Customer Information on 1st Oil Change: New Process for June 2021 – Click Here

Ford Truck Service Menu: Click Here

Ford Car Service Menu: Click Here

Mazda Service Menu: Click Here

Lincoln and Black Label Information: Click Here -SEND ALL REQUEST TO TRACI AND SHE WILL TAKE LEAD AND SCHEDULE  

State inspection $49.95 plus $1.50 state sticker ( HIGH TECH TEAM )

Commercial state inspection $69.95 plus $1.50 state sticker

Emissions test (drivability – gas) $144.95

Emissions test (drivabiity – Mazda) $134.95

Emissions test (drivability – diesel) $199.95

WE CAN ONLY INSTALL FORD & MAZDA  REMOTE STARTS ONLY ! – NO OUTSIDE / 3RD PARTY PRODUCTS

Diagnostic Charges AS OF 9/1/2023 

for drivability issues only… (hi tech)

If the customer is our client the diagnostic charge is $174.37 plus tax / fees – diesel starts at $299.95

If the customer isn’t our client and the vehicle is under 8 years old and under 100000 miles the diagnostic charge is $349.95 plus tax

If the customer isn’t our client and the vehicle is over 8 years old or over 100000 miles the diagnostic charge is $319.95 plus tax

Also, we will not install customer supplied parts unless they were purchased at Chapman Ford of EHT.

Always ask Atlantic County Fleet bring their Purchase Order ( PO ) for appointment.

Evening DropBox located in front of Service Building facing Black Horse Pike when gates are closed after 9pm. 

6744 Black Horse Pike, Egg Harbor Township, NJ 08234

Local Number 609-646-2000, Service Manager: Edward Boyle

Service BDC Info: ehtservicealerts@chapmanautogroup.com, Callback Number: 855-246-0840

Water Doctor: Can schedule anyday but need to send out alert 24 hours prior to schedule 

Service Advisors: Send Calls to Operator  first for advisors at Ext:1333

 FIRST SERVICE MAZDA -$114.95 FULL SYNTHETIC OIL AND TIRE ROTATION 

MAZDA – FULL SYNTHETIC OIL AND FILTER CHANGE , TIRE ROTATION , MPI FOR MAZDA PURCHASED AT CHAPMAN IS (49.95 LESS A $40.00 CREDIT – ONLY VALID FOR CHAPMAN VEHICLES PURCHASED WITH US

 Mazda prices as follows:

oil change only $74.95

synthetic oil change only $95.70

oil change with tire rotation $94.95

synthetic oil change with tire rotation $115.70

 

TRUCK TEAM ONLY FOR FORD 250’S AND UP FOR ALL SERVICES. SATURDAY SCHEDULE CAN ONLY HANDLE F 250’S FOR 5K SERVICE. E-MAIL SERVICE ALERTS FOR PERMISSION FOR SATURDAY REQUEST 

TRANSIT CARGO MUST ALWAYS GO TO TRUCK TEAM

TRANSIT CONNECT CAN GO TO FAST LUBE , GENERAL OR HIGH TECH 

 

Service Manager : Ed Boyle – 1335

PARTS MANAGER ED METZ – 1360  

ADVISORS :

Ford / Lincoln

Ray 1351

Traci 1303

Talia 1317

Rob 1332

Mazda

Juan 1313

Ty 1312

Derek 1331

Loaner / pick up & delivery

Bessy 1349

body shop

Bob 1366

Katherine 1362

PARTS : RINGS TO ALL LINES  EXT 13840 

JOE – 1358

JAIME -1339

ED METZ  – 1360

FRANK – 1336

Transportation Options:

As a courtesy we are happy to provide a LYFT ride for you up to $15

Any expense above $15 will be your responsibility and will be billed on your invoice.

Rentals are to go through Enterprise – Customers cost will be $40.25 per day and the customer should contact enterprise and reserve their vehicle in advance. Please note Enterprise Rental on the appointment.

ENTERPRISE INFORMATION : 

615 West Blackhorse Pike

Pleasantville, NJ 08232

HOURS & SERVICES

1 609-272-0099

 UPDATED JUNE 30, 2021

Lincoln complementary pick up and delivery expires at 50,000 miles.  

anything after, will be assessed a $59.95 fee and the range is reduced to 15 miles. Thank you

Parts Hunt Group: 13840

Lincoln Customer Pickup Service – Email through Alert Email / TY COOPER 

Detail Information:

Service Hours:    

Monday and Friday: 7:30am to 6:00pm.  Tuesday, Wednesday and Thursday: 7:30am to 8:00pm. Saturday: 8am to 4:00pm Sunday: Closed

Service Manager:  Harry Delgado 

3951 Columbia Ave, Columbia PA 17512

Scheduling Quick Help: Click Here 

Ford Service Menu: Click Here

INSPECTION FEES :  EMISSIONS $41.49 , STATE INSPECTION $38.00 IF CUSTOMER NEVER PURCHASED FROM US. FREE INSPECTION IF CUSTOMER PURCHASED ( PAY EMISSIONS EITHER WAY )

Local Number 717-285-7111, Service Manager:  Harry Delgado 

UNOTIFI TEXT NUMBER – 717-798-9490

Service BDC Info: columbiaservicealerts@chapmanautogroup.com, Callback Number: 8553130793

Madeline Hammond  – 1198

CORY  – 1132

DEAN – 1149

DAN BELL -1126

Water Doctor: WEDNESDAY MORNING OR NIGHT BEFORE DROP OFF

Transportation Options:

Loaner can be provided If there is ESP or recall that covers loaner once coverage confirmed.

Shuttle is available – 10 miles 

Loaner cost is $30 per day

Service Hours:    

Monday Through Friday: 7:30am to 5:00pm.  Saturday: 8am to 4:00pm Sunday: Closed

Service Manager: MARC BEAR

Scheduling Quick Help: Click Here 

Nissan Service Menu: Click Here , Nissan Detail Menu: Click Here

6723 Essington Avenue, Philadelphia PA 19153

 Local Number 215-492-1200, Service Manager: MARC BEAR  

UNOTIFI TEXT  NUMBER – 215-876-0453

Service BDC Info: nissanservicealerts@chapmanautogroup.com

INSPECTION FEE : $99.95 plus Sticker Fee  $15.00 and  tax  =  $131.00  

WATER DR :   WEEKDAY ONLY 

Transfer Extension: 1796

HUNT GROUP AFTER EXT 1796 IS 3004 FOR SERVICE , 3006 FOR PARTS , BDC 3008 

Manager – Transfer to 1796 then hit 6208

1796 THEN HIT HUNT GROUP 3004 

Customer Service Desk – Transfer to 1796 then hit 2680

DWAYNE THOMPSON  – Transfer to 1796 then hit 6209

Jahaira – Transfer to 1796 then hit 6280

RAVEN  – Transfer to 1796 then hit  6212

DANIEL RICCIARDI  – Transfer to 1796 then hit 6210

DANIEL  CICALESE – 1796 – 6212

STEVE GREEN  – Transfer to 1796 then hit 2695

DETAIL – Transfer to 1796 then hit 2629

PARTS – Transfer to 1796 then hit  3006

SALES TOWER – 1796 THEN HIT 3007 

LINCOLN – 6231

Water Doctor usually Thursday but we need to request them to come in.  Book appointment and send alert out.

Transportation Options: VIA SERVICE MANAGER MARC AND OWNER KEVIN LAMBERT 5/31/2023 :

 

Nissan DOES NOT offer loaners.
Nissan DOES have a relationship with Hertz and Enterprise in which we can provide our customers with a discounted rate of $35/Daily
Nissan will cover the first $15 of an Lyft/Uber if customer desires

 

Nissan Roadside Assistance: 1-877-NIS-NCV1 (1-877-647-6281)

Roadside Assistance Benefits are available, 24 hours a day, 365 days a year, for emergency roadside assistance. Owners or dealers simply call select Option 1, provide name, vehicle identification number (VIN), location of disablement, and the nature of the problem.

Service Hours:    

Monday Through Friday: 7:30am to 6:00pm.  Saturday: 8am to 4:00pm Sunday: Closed

Service Manager: Rich Zagame  EXT 7413 

OPEN EXTENSION  – 7124 

Chevy Service Menu: Click Here

OIL CHANGES ONLY LISTED AT $69.95 , 5K SERVICE $89,95 INCLUDES MPI, TIRE ROTATION, TOP OFF FLUIDS, SET TIRE PRESSURE BRAKE INSPECTION 

Scheduling Quick Help: Click Here 

 From GM/Owner:  

If someone is willing to bring the car and drop it off for us to look at, take that 100% of the time, no need to ask, we will help them.  Book appointment and put in plenty of notes

6925 Essington Avenue, Philadelphia PA 19153

Local Number 215-365-0700, 

UNOTIFI TEXT NUMBER – 215-608-0807

Service BDC Info: chevyservicealerts@chapmanautogroup.com

 DETAIL PRICING – FULL $264.99 AND TRUCK / SUV IS $299.99 

INSPECTION FEES :  STATE INSPECTION $ 39.95 , EMISSIONS $54.94 =  $127.95 with tax included 

PARTS EXT – 9550 AND 7402 

Service Advisors: Hunt Group: 9551

OPEN EXTENSION –    7124 

CHARLIE DAY – 7305

John Hathaway: Ext. 7303

UNKNOWN ADVISORS  – 7119

– EXT Unknown

Amanda White – EXT Unknown 

SALES BDC ALLIE – 7109

FINANCE – 7106

DAN STALEY IN SALES 7118 

Transportation Options:  

Chevy Uses Lyft Monday To Friday 7:30 am until 6. Saturday 8 to 4.

Within a 5 mile radius of the dealership.

Chevy has 10 vehicles in house LOANERS FOR WARRANTY WORK ONLY.

We use ENTERPRISE – 215 492 9766   cost is $40 .00 per day. 

Saturday 9 until noon.

Service Hours:

Monday Through Friday: 7:00am to 6:00pm.  Saturday: 7:00am to 3:00pm Sunday: Closed