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Chapman Central BDC Service Center Information:

 

Remember: Our technicians are part of a network of over 35,000 factory‐trained Ford technicians across America ready to service your car, truck or SUV. Their training was developed by the same company that designed, engineered and built your vehicle. This means we have the right parts, tools and techs to help ensure your service is done correctly the first time

COVID -19 WORD TRACK - Click here

EVERY LOCATION BUT CHEVY HAS A SERVICE DROP BOX

TIRE Pricing Links: 

BLVD: https://www.chapmanfordsales.com/tires.htm

Horsham: https://www.chapmanfordhorsham.com/tires.htm

EHT: https://www.chapmanford.net/tires.htm

Lancaster: https://www.chapmanfordlancaster.net/tires.htm

Columbia: https://www.chapmanfordllc.com/tires.htm

CBDC Daily Works Assignments: Click Here

CBDC Coordinator Handbook and Scripts: Click Here

VIN INFORMATION PASSWORDS 

FORD  - summer2020

DEALER CONNECT - Cbdc20$$

Chevy - Summer2020$

Appointment Resources:

Noise Diagnose Checklist: Click Here

Recall Updates and Listings: Click Here

Roadside Information:

Ford Motor Company/Roadside assistance: 1 -800-241-3673

GM/CHEVY - Roadside Assistance: 1- 800-243-8872.

Chrysler, Dodge, Jeep® and Ram: 1-800-521-2779

Nissan Roadside Assistance: 1-877-NIS-NCV1 (1-877-647-6281)

Roadside Assistance Benefits are available, 24 hours a day, 365 days a year, for emergency roadside assistance. Owners or dealers simply call select Option 1, provide name, vehicle identification number (VIN), location of disablement, and the nature of the problem.

Sales BDC Information: http://www.chapmanautogroup.com/bdcinfo

DMS Store Numbers are: 

1-          Chapman Ford VW Northeast Philadelphia, PA

2-          Chapman Ford Horsham

3 -         Chapman Ford Lincoln Mazda, EHT NJ

4 -         Chapman Ford, Lancaster PA

5 -         Chapman Ford, Columbia PA

6 -         Chapman Nissan, Philadelphia PA

7 -         Chapman Chevrolet, Philadelphia PA

8 -         Chapman CJDR, Horsham PA

Extensions:

 

 

CENTRAL BDC HUNT GROUP - 1749 

SHANE - 1750  

 


Chapman Northeast Philadelphia Ford and VW (BLVD) - Service Manager: Roy Fernandes

UNOTIFI TEXT NUMBER : 215- 709-7810

INSPECTION FEES :     STATE INSPECTION AND EMISSION $ 39.95 PLUS STICKER OF $ 11.57 = $51.52

Ford Service Menu: Click Here

Ford Truck Service Menu: Click Here

VW Service Menu: Click Here

9371 Roosevelt Blvd, Philadelphia PA 19114

Local Number  - 215-698-7000, Service Manager: Gary Fields

Service BDC info: Phillyservicealerts@chapmanautogroup.com, Callback Number: 8558684016

SHOP HOURS PER MANAGER ROY FERNANDES :

Monday through Thursday  : MAIN FORD SHOP -  7:30 AM - 6PM ( LAST X-TIME APPOINTMENT AT 3:30 PM )

FRIDAY : MAIN FORD SHOP  - 7:30 AM - 5PM ( LAST X-TIME APPOINTMENT   3:15 PM )

SATURDAY : MAIN FORD SHOP - 8:30 AM - 1 PM ( LAST X-TIME APPT 11:30 AM )

EXPRESS SHOP HOURS - 7:30 AM - 3PM  - MONDAY THROUGH THURSDAY ( LAST X-TIME APPT 3 PM )

EXPRESS SHOP HOURS FRIDAY -  7:30 AM - 5 PM ( LAST X-TIME APPT 3:45 PM )

EXPRESS SHOP HOURS SATURDAY - 8AM - 12 PM ( LAST X-TIME APPOINTMENT AT 11AM  )

Transfer – 9426 to ASM hunt group or 9408 for Service Cashier

PARTS HUNT GROUP EXTENSION - 9403

MANAGER ED METZ - 262

Water Doctor usually Wednesday but we need to request them to come in.  Book appointment and send alert out.

Service Advisors:

MIKE BARKER  (advisor) - ext 216

JUSTIN SCHNEIDER   - ext 253

Logan Williams (advisor) - ext 252

Bob Keisler (advisor) - ext 251

MIKE BARKER  (advisor) - ext 232

MIKE WYATT = EXT UNKNOWN DIAL HUNT GROUP

Tom Mcgregor (advisor) - ext 224

Roy Fernandes ( Service Manager) - 287

Bruce Paynter( Assistant Service Manager) - 222 

Transportation:    

LIITED WAITERS IN X-TIME  

Ford & VW use Lyft Monday to Friday 7:30 am until 6. Saturday 8 to 4.

Within a 10  mile radius of the dealership.

 We use Hertz cost is $30.00 per day. Hertz is open 8 to 6 Monday to Friday.

Saturday 9 until noon.

Service Hours:    

Monday Through Thursday: 7:30am to 6:00pm, Friday: 7:30am to 5pm, Saturday: 7:30am to 4:00pm Sunday: Closed

  

Chapman Ford Horsham - Service Manager:  Michael Minniti

PARTS MANAGER:    Russ Graeber - RGraeber@chapmanautogroup.com

UNOTIFI TEXT NUMBER - 215-772-5572

From GM/Owner: 

If someone is willing to bring the car and drop it off for us to look at, take that 100% of the time, no need to ask, we will help them.  Book appointment and put in plenty of notes

X-TIME PROTOCOL - ALWAYS SELECT UNSPECIFIED ADVISOR UNLESS CUSTOMER REQUESTS A CERTAIN ADVISOR PER MANAGER MIKE MINNITI

INSPECTION FEES :  STATE AND EMISSION - $87.93, EMISSION ONLY $61.52 

Ford Service Menu: Click Here, Updated June 2019: Click Here

Ford Truck Service Menu: Click Here

1100 Easton Road, Horsham PA 19044

Local Number 215-674-3600, Service Manager:  Michael Minniti 

Transfer Extension: 1797

FORD RECALL APPOINTMENT PROCESS : ALL APPOINTMENTS MUST BE DROP OFF'S !!!!.

TRUCK SHOP CAN HANDLE UP TO F-F550'S ONLY. F-650'S AND UP WE HAVE TO TURN AWAY .

Water Doctor usually Thursday but we need to request them to come in.  Book appointment and send alert out.

FORD:

Mike Kilgus Direct Extension:  1783

Dennis Witkowski Direct Extension: 1781

Joe Kerwick Direct Extension: 1782

Mike Minniti Direct Extension: 1780

Justin Spengler - ext unknown 

Night Drop Off:For future when a customer requests an after 9 pm or a Sunday drop off.

Tell them the building located next to the Ford dealership ( it is our recon department) is where those night drops go. They can park in that lot and there are night drop envelopes in the box on the metal door and put it through the slot and we get them the next morning.

Service BDC info: horshamservicealerts@chapmanautogroup.com, Callback Number: 8773601841

BODY SHOP E-MAIL CONTACT :Rob Shabe :RShabe@chapmanautogroup.com

Transportation Options: 

 

Lyft used for Both Ford and CDJR customers

Ford loaners available for most warranty concerns

Customer pay rentals available at 34.00 per day

On site bakery and coffee bar

Service Hours:    

Monday Through Friday: 7:30am to 6:00pm.  Saturday: 7:30am to 4:00pm Sunday: Closed


 

Chapman Chrysler Jeep Dodge Ram - Service Manager: RENEA GADOMSKI

From GM/Owner:  

If someone is willing to bring the car and drop it off for us to look at, take that 100% of the time, no need to ask, we will help them.  Book appointment and put in plenty of notes

INSPECTION FEES :   PA STATE AND EMISSIONS - $99.95  

CDJR Service Menu: Click Here

CONVENTIONAL OIL CHANGE  - $41.95, SYNTHETIC $69.95 

1100 Easton Road, Horsham PA 19044

Local Number 215-674-3600, Service Manager: RENEA GADOMSKI

UNOTIFI TEXT NUMBER : 215-888-2195

Service BDC info: cdjrservicealerts@chapmanautogroup.com, Callback Number: 8773601841

Water Doctor Thursday

Transfer Extension: 1797

Advisors:

 

RAVEN - 211 

ALFREDO VAZ – Ext. 212

RENEA - Ext. 214

ANTHONY DIEGEL  - Ext. 213

Night Drop Off:For future when a customer requests an after 9 pm or a Sunday drop off.

Tell them the building located next to the Ford dealership ( it is our recon department) is where those night drops go. They can park in that lot and there are night drop envelopes in the box on the metal door and put it through the slot and we get them the next morning.

Transportation Options: 

NO WAITING ROOM

Lyft used for Both Ford and CDJR customers   (5 MILE LIMIT )

Rental cost is 35.00/day

Baked goods, WIFI

Service Hours:    

Monday Through Friday: 7:30am to 6:00pm.  Saturday: 7:30am to 4:00pm Sunday: Closed


 

CHAPMAN FORD LANCASTER - Service Manager: Scott McCann:

Ford Service Menu: Click Here

Ford Truck Service Menu: Click Here

INSPECTION FEES  : STATE INSPECTION $29.95, EMISSION $39.95 ( FREE STATE INSPECTION, EMISSIONS $ 39.95 WITH VEHICLE PURCHASE / LEASE )

1485 Manheim Pike, Lancaster, PA 17601

Local Number 717-299-4331, Service Manager: Scott McCann

UNOTIFI TEXT NUMBER - 717-524-1524

Service BDC Info: lancasterservicealerts@chapmanautogroup.com, Callback Number: 8558230434

Water Doctor: WEDNESDAY MORNING OR NIGHT BEFORE DROP OFF

Service Advisors:

Mike Tufano - 4244

Jerry DeShong: Ext. 4221

KYLE - 4204

TORI PHILIPS    Ext. 4218

Transportation Options:

NO SHUTTLE AT THIS TIME 

 

15 miles sometime further

Enterprise vehicle options for customer pay $39.95 Rental 

Detail Information:

$29.95 for a basic wash/window/vacuum.

$69.95 for a basic wash/window/vacuum and wax.

169.95 for a full detail (cars only, meaning any vehicle smaller than an F150/Expedition), meaning in addition to the aforementioned services, the customer would get the carpets shampooed and scrubbed, the seats (whether cloth or leather) would get a heavy duty clean, all the trim pieces would get scrubbed clean, the engine bay would get sprayed down and cleaned, and typically the exterior gets much more attention than a basic wash. Meaning that the recon department would ensure that every bug is scraped off the front bumper and the grill is clean etc.

$189.95 for a full detail (trucks only, meaning any vehicle that is an F150/Expedition or larger) includes that same service as mentioned above.

As far as scheduling, these services are not scheduled in our DMS and are only recorded on a paper calendar kept back in recon. So, the best course of action would be schedule AT LEAST a week in advance and to email us so that I can run back and hand write the appointment on his calendar.

Lastly, try to avoid scheduling on Mondays and Saturdays as we are short-handed on both those days.

Service Hours:    

Monday Through Friday: 7:00am to 5:00pm.  Saturday: 8am to 4:00pm Sunday: Closed


CHAPMAN FORD LINCOLN MAZDA - Service Manager: Edward Boyle:

UNOTIFI TEXT NUMBER - 609-630-7055

Ford Service Menu: Click Here

Ford Truck Service Menu: Click Here

Lincoln and Black Label Information: Click Here

State inspection $49.95 plus $1.50 state sticker ( HIGH TECH TEAM )

Commercial state inspection $69.95 plus $1.50 state sticker

Emissions test (drivability - gas) $144.95

Emissions test (drivabiity - Mazda) $134.95

Emissions test (drivability - diesel) $199.95

WE CAN ONLY INSTALL FORD & MAZDA  REMOTE STARTS ONLY ! - NO OUTSIDE / 3RD PARTY PRODUCTS

Diagnostic Charges

If the customer is our client the diagnostic charge is $109.95 plus

If the customer isn't our client and the vehicle is under 8 years old and under 100000 miles the diagnostic charge is $109.95 plus tax

If the customer isn't our client and the vehicle is over 8 years old or over 100000 miles the diagnostic charge is $319.95 plus tax.

Also, we will not install customer supplied parts unless they were purchased at Chapman Ford of EHT.

Always ask Atlantic County Fleet bring their Purchase Order ( PO ) for appointment.

Evening DropBox located in front of Service Building facing Black Horse Pike when gates are closed after 9pm. 

6744 Black Horse Pike, Egg Harbor Township, NJ 08234

Local Number 609-646-2000, Service Manager: Edward Boyle

Service BDC Info: ehtservicealerts@chapmanautogroup.com, Callback Number: 855-246-0840

Water Doctor: Can schedule anyday but need to send out alert 24 hours prior to schedule 

Service Advisors: Send Calls to Jamie first for advisors at Ext:1333

 

MAZDA - FULL SYNTHETIC OIL AND FILTER CHANGE , TIRE ROTATION , MPI FOR MAZDA PURCHASED AT CHAPMAN IS (49.95 LESS A $40.00 CREDIT - ONLY VALID FOR CHAPMAN VEHICLES PURCHASED WITH US

Mazda After Hours Info: For after hours we have Wednesday available until 8p and Saturdays 8-4 for basic services. If the client has issues beyond basic services, they'll need to schedule during regular business hours M-F 8-4:30 and if needed, we can reserve a Mazda loaner to accommodate them. 

 

FAST LUBE CAN HANDLE UP TO 2 F- 250'S AND UP A DAY FOR OIL CHANGES AND TIRE ROTATIONS A DAY

TRANSIT CARGO MUST ALWAYS GO TO TRUCK TEAM

TRANSIT CONNECT CAN GO TO FAST LUBE , GENERAL OR HIGH TECH 

 

Service Manager : Ed Boyle - 1335

JUAN : 1313

Ray - 1351

ZACH - 1303

Jeff Tomlin:  1331

Raymond:1351

Rob Jakos: 1332

Khloe Burnside: 1349

:

Transportation Options:

 

3 WAITERS PER HOUR IN X-TIME 

Parts Hunt Group: 13840

Lincoln Customer Pickup Service - Email through Alert Email

LYFT  runs at 8am to 5:00 pm Monday – Friday

Up to 15 miles sometime further

Detail Information:

Service Hours:    

Monday and Friday: 7:30am to 6:00pm.  Tuesday, Wednesday and Thursday: 7:30am to 8:00pm. Saturday: 8am to 4:00pm Sunday: Closed

 


CHAPMAN FORD COLUMBIA - Service Manager:  Madeline Hammond  

3951 Columbia Ave, Columbia PA 17512

Ford Service Menu: Click Here

Ford Truck Service Menu: Click Here

INSPECTION FEES :  EMISSIONS $41.49 , STATE INSPECTION $38.00 IF CUSTOMER NEVER PURCHASED FROM US. FREE INSPECTION IF CUSTOMER PURCHASED ( PAY EMISSIONS EITHER WAY )

Local Number 717-285-7111, Service Manager:   MADELINE HAMMOND

UNOTIFI TEXT NUMBER - 717-798-9490

Service BDC Info: columbiaservicealerts@chapmanautogroup.com, Callback Number: 8553130793

Madeline Hammond  – 1198

CHRIS EVANGELISTA - 1132

DEAN – 1149

DAN BELL -1126

Water Doctor: WEDNESDAY MORNING OR NIGHT BEFORE DROP OFF

Transportation Options:

NO SHUTTLE AT THIS TIME

 

Loaner can be provided If there is ESP or recall that covers loaner once coverage confirmed.

We do not use uber or lyft

Loaner cost is $30 per day

Service Hours:    

Monday Through Friday: 7:30am to 5:00pm.  Saturday: 8am to 4:00pm Sunday: Closed


 

CHAPMAN NISSAN -  Service Manager: Marc Bear:

Nissan Service Menu: Click Here

6723 Essington Avenue, Philadelphia PA 19153

 Local Number 215-492-1200, Service Manager: Marc Bear

UNOTIFI TETX NUMBER - 215-876-0453

Service BDC Info: nissanservicealerts@chapmanautogroup.com

INSPECTION FEE : PA STATE $39.95, PA EMISSIONS $ 54.95

WATER DR : EVERY THuRSDAY - PLEASE E-MAIL SERVICE TEAM AFTER MAKING APPOINTMENT

Transfer Extension: 1796

MARC BEAR - 2608

JUSTIN CASTRO – 2609

FRANK D AMICO -2695

JACK PFETTSCHER – 2610

JOE GLENN – 2612

KELLIE PARK – 2680

ANDY DOAN 2602

DETAIL – 2629

PARTS 3006

Water Doctor usually Thursday but we need to request them to come in.  Book appointment and send alert out.

Transportation Options:

 

CUSTOMERS CAN WALK THE LOT OR SIT ON BENCHES OUTSIDE

Lyft – 5 MILES FROM DEALERSHIP

Rentals available $35/day from Hertz with $50 dollar deposit hold. Nissan does not cover recall rentals

Nissan Roadside Assistance: 1-877-NIS-NCV1 (1-877-647-6281)

Roadside Assistance Benefits are available, 24 hours a day, 365 days a year, for emergency roadside assistance. Owners or dealers simply call select Option 1, provide name, vehicle identification number (VIN), location of disablement, and the nature of the problem.

Service Hours:    

Monday Through Friday: 7:30am to 6:00pm.  Saturday: 8am to 4:00pm Sunday: Closed

 


CHAPMAN CHEVY-  Service Manager: Gary Fields

 From GM/Owner:  

If someone is willing to bring the car and drop it off for us to look at, take that 100% of the time, no need to ask, we will help them.  Book appointment and put in plenty of notes

6925 Essington Avenue, Philadelphia PA 19153

Local Number 215-365-0700, Service Manager: Gary Fields

UNOTIFI TEXT NUMBER - 215-608-0807

Service BDC Info: chevyservicealerts@chapmanautogroup.com

Schedule for Afternoons if Possible

Quick Lane No Appointment Needed but still try to make appointment

INSPECTION FEES :  STATE INSPECTION $ 39.95 , EMISSIONS $56.60

Water Doctor Thursday

Service Advisors: Hunt Group: 9551

Sally Spiller Ext. 4244

John Hathaway: Ext. 7303

Water Doctor usually Thursday but we need to request them to come in.  Book appointment and send alert out.

Transportation Options: 

 

Chevy Uses Lyft Monday To Friday 7:30 am until 6. Saturday 8 to 4.

Within a 5 mile radius of the dealership.

Chevy has 10 vehicles in house LOANERS FOR WARRANTY WORK ONLY.

We use Hertz cost is $38.00 per day. Hertz is open 8 to 6 Monday to Friday.

Saturday 9 until noon.

Service Hours:

Monday Through Friday: 7:00am to 6:00pm.  Saturday: 7:00am to 3:00pm Sunday: Closed


Central BDC Training Videos:

https://www.youtube.com/playlist?list=PLVdpy-UlfFMBgcDIhXhcd7-ZJybsjCgsv