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Central BDC Daily Work Assignments

Central BDC Staff: 

MONDAY

KATHY – INBOUND CALLS  ( BLVD AND LANCASTER OPPS + RECENTS )

ERIC – INBOUND CALLS ( EHT OPPS +  RECENTS )

EUSUNG – INBOUND CALLS ( COLUMBIA OPPS +  RECENTS )

MARISSA – INBOUND CALLS ( HORSHAM FORD OPPS + RECENTS )

YAMIN – INBOUND CALLS ( FIRST FREE OIL CHANGES FROM SALES INTO X-TIME FOR  ALL LOCATIONS )

BILL ONG – INBOUND CALLS  ( VOICEMAIL RESPONSE, NEXT DAY SCHEDULE EMAILS AND RESPONDING TO SERVICE  E-MAIL ALERTS ).

RAYNA – INBOUND CALLS (HORSHAM CDJR OPPS AND RECENTS)

TASHIDA – INBOUND CALLS ( NISSAN  + CHEVY OPPS + RECENTS )

JOHN – INBOUND CALLS ( QUALITY CONTROL )

VALERIE - LANCASTER AND BLVD

 

TUESDAY

KATHY – INBOUND CALLS  ( BLVD AND LANCASTER OPPS + RECENTS )

LINDA – INBOUND CALLS ( BLVD AND LANCASTER OPPS + RECENTS )

ERIC – INBOUND CALLS ( EHT OPPS &  RECENTS )

EUSUNG – INBOUND CALLS ( COLUMBIA OPPS +  RECENTS )

MARISSA – INBOUND CALLS ( HORSHAM FORD OPPS + RECENTS )

YAMIN – INBOUND CALLS ( FIRST FREE OIL CHANGES FROM SALES INTO X-TIME FOR  ALL LOCATIONS )

BILL ONG – INBOUND CALLS  ( VOICEMAIL RESPONSE, NEXT DAY SCHEDULE EMAILS AND RESPONDING TO SERVICE  E-MAIL ALERTS ).

RAYNA HOLMAN – INBOUND CALLS (HORSHAM CDJR OPPS + RECENTS)

TASHIDA – INBOUND CALLS ( NISSAN  + CHEVY OPPS + RECENTS )

SHERRY – INBOUND CALLS ( NISSAN + CHEVY OPPS + RECENTS )

JOHN – INBOUND CALLS ( QUALITY CONTROL )

VALERIE - CHEVY AND NISSAN

 

WEDNESDAY

LINDA – INBOUND CALLS ( BLVD AND LANCASTER OPPS + RECENTS )

ALEX – INBOUND CALLS ( EHT & HORSHAM FORD  OPPS +  RECENTS )

EUSUNG – INBOUND CALLS ( COLUMBIA & HORSHAM FORD OPPS +RECENTS )

YAMIN – INBOUND CALLS ( FIRST FREE OIL CHANGES FROM SALES INTO X-TIME FOR  ALL LOCATIONS )

MARISSA  – INBOUND CALLS (HORSHAM CDJR OPPS AND RECENTS)

TASHIDA – INBOUND CALLS ( NISSAN  + CHEVY OPPS + RECENTS )

SHERRY – INBOUND CALLS ( NISSAN + CHEVY OPPS + RECENTS )

MIA – INBOUND CALLS ( QUALITY CONTROL )

JOHN – INBOUND CALLS ( QUALITY CONTROL )

VALERIE - LANCASTER AND BLVD

  

THURSDAY

LINDA – INBOUND CALLS ( BLVD AND LANCASTER OPPS & RECENTS )

ALEX – INBOUND CALLS ( VOICEMAIL RESPONSE, EHT &  OPPS + RECENTS )

EUSUNG – INBOUND CALLS ( COLUMBIA & HORSHAM FORD OPPS +  RECENTS )

YAMIN – INBOUND CALLS ( FIRST FREE OIL CHANGES FROM SALES INTO X-TIME FOR  ALL LOCATIONS )

BILL ONG – INBOUND CALLS  ( VOICEMAIL RESPONSE, NEXT DAY SCHEDULE EMAILS AND RESPONDING TO SERVICE  E-MAIL ALERTS ).

SHERRY – INBOUND CALLS ( NISSAN + CHEVY OPPS + RECENTS )

RAYNA – INBOUND CALLS ( HORSHAM FORD & CDJR OPPS + RECENTS )

JOHN – INBOUND CALLS ( QUALITY CONTROL )

 

FRIDAY

ALEX – INBOUND CALLS ( EHT &  OPPS + RECENTS )

EUSUNG – INBOUND CALLS ( COLUMBIA & HORSHAM FORD OPPS +  RECENTS )

YAMIN – INBOUND CALLS ( FIRST FREE OIL CHANGES FROM SALES INTO X-TIME FOR  ALL LOCATIONS AND UNOTIFI LOCATIONS DETERMINE BY SHANE DAY OF.)

BILL ONG – INBOUND CALLS ( VOICEMAIL RESPONSE, NEXT DAY SCHEDULE EMAILS AND RESPONDING TO SERVICE  E-MAIL ALERTS AND UNOTIFI LOCATIONS DETERMINE BY SHANE DAY OF ).

SHERRY – INBOUND CALLS ( NISSAN + CHEVY OPPS + RECENTS )

TASHIDA – INBOUNDS CALLS ( CHEVY AND NISSAN OPPS + RECENTS )

RAYNA – INBOUND CALLS ( HORSHAM CDJR OPPS + RECENTS )

JOHN – INBOUND CALLS  ( QUALITY CONTROL )

ROB – INBOUND CALLS ( UNOTIFI ASST TO EACH BDR )

VALERIE - LANCASTER AND BLVD

 

SATURDAY

TASHIDA – INBOUNDS ( UNOTIFI RECENTS FOR ALL LOCATIONS )

JOHN- INBOUND CALLS ( QUALITY CONTROL )

ALEX- INBOUND CALLS ( UNOTIFI RECENTS FOR ALL LOCATIONS )

RAYNA – INBOUND CALLS ( UNOTIFI RECENTS FOR ALL LOCATIONS )

ANTONIO – INBOUNDS CALLS ( UNOTIFI RECENTS FOR ALL LOCATIONS )

VALERIE - INBOUNDS CALLS ( UNOTIFI RECENTS FOR ALL LOCATIONS )

 

Call Listening Work Assignments: 

Alison –Filling in locations and  assigned task until 8/12. 8/13 7am – 3 pm Tentative schedule

Pat - Filling in locations  and assigned task until  9/16 . 9/17 7:30 am – 5pm Tentative schedule

MIA -   

11AM – 5 PM

MONDAY – FRIDAY  

LOCATIONS : BLVD , NISSAN , EHT , LANCASTER , CHEVY AND COLUMBIA

STEFANIE -  

8AM – 12 PM

MONDAY – FRIDAY

LOCATIONS : NISSAN, EHT, LANCASTER, CHEVY AND COLUMBIA

TERRY

8AM – 5PM

MONDAY, TUESDAY, THURSDAY, FRIDAY

WEDNESDAY – 8AM – 12 PM

LOCATIONS : BLVD AND HORSHAM

BRIAN

MONDAY & FRIDAY – 5 PM – 9PM

WEDNESDAY – 1 PM – 9PM

SATURDAY – 12PM – 5 PM

LOCATIONS – ALL LOCATIONS ( WEDNESDAY 1PM – 5PM HORSHAM AND BLVD )  

JEFF

TUESDAY & THURSDAY – 5PM – 9PM

SATURDAY – 8AM – 12PM

LOCATIONS – ALL LOCATIONS