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Central BDC Daily Work Assignments

Central BDC Staff: 

 

SERVICE BDC MANAGER : SHANE STOREY

TEAM LEADER  : BILL ONG - SERVICE SCHEDULING , RECALLS AND CUSTOMER RESOLUTIONS   

 

 

MONDAY

KATHY – INBOUND CALLS  ( BLVD AND LANCASTER OPPS + RECENTS )

 ZAC – INBOUND CALLS (  FIRST  LOF SCHEDULING  )

EUSUNG – INBOUND CALLS ( COLUMBIA OPPS +  RECENTS )

VALERIE - INBOUND CALLS ( OPPS AND RECENTS FOR EHT )

ERIC  – INBOUND CALLS (HORSHAM CDJR OPPS AND RECENTS), NEXT AVAILABLE REPORT ISSUED BY 9:30 AM

NICHOLAS FAUSTINO  -  (HORSHAM FORD OPPS AND RECENTS  ) 

ROB - INBOUND CALLS  ( OPPS AND RECENTS FOR NISSAN )

TIA - INBOUND CALLS  (  CHEVY OPPS + RECENTS )

JOHN – INBOUND CALLS ( GM ON STAR LEADS ) 

JEFF - INBOUND CALLS ( FORD AUTO ALERT RECALLS )

TYE - INBOUND CALLS ( HORSHAM CDJR OPPS AND RECENTS WITH ERIC )  

 

TUESDAY

KATHY – INBOUND CALLS  ( BLVD AND LANCASTER OPPS + RECENTS )

ERIC – INBOUND CALLS ( HORSHAM CDJR  OPPS &  RECENTS )

EUSUNG – INBOUND CALLS ( COLUMBIA OPPS +  RECENTS )

TYE – INBOUND CALLS (HORSHAM CDJR OPPS + RECENTS)

JOHN – INBOUND CALLS ( VM LEADS , GM LEADS + QUALITY CONTROL , REVIEW DAILY  )

NICHOLAS  – INBOUND CALLS (HORSHAM FORD  + RECENTS )

VALERIE - INBOUND CALLS ( EHT OPPS AND RECENTS )

ZAC- INBOUND CALLS ( FIRST SERVICE SCHEDULING )

JEFF- INBOUND CALLS ( FORD AUTO ALERT RECALLS )

 

 

 

 

WEDNESDAY

 

EUSUNG – INBOUND CALLS ( COLUMBIA & LANCASTER  OPPS +RECENTS )

VALERIE – INBOUNDS CALLS ( EHT OPPS AND RECENTS )

NICHOLAS - INBOUND CALLS ( HORSHAM FORD  OPPS AND RECENTS )

TIA - INBOUND CALLS ( CHEVY OPPS AND RECENTS )

TYE- INBOUND CALLS ( BLVD OPPS AND RECENTS )

JEFF- ROTATE EVERY OTHER WEDNESDAY - INBOUND CALLS ( FORD AUTO ALERT RECALLS  )

JOHN- INBOUND CALLS - ( GM ON STAR LEADS )

ROB - INBOUND CALLS ( OPPS AND RECENTS FOR NISSAN ) 

 

  

THURSDAY

 

VALERIE - INBOUND CALLS ( EHT  OPPS & RECENTS )

ERIC – INBOUND CALLS ( HORSHAM CDJR   OPPS + RECENTS )

EUSUNG – INBOUND CALLS ( COLUMBIA  OPPS +  RECENTS )

TIA -  INBOUND CALLS (  CHEVY OPPS & RECENTS )

TYE  – INBOUND CALLS ( BLVD OPPS AND RECENTS  )

JOHN – INBOUND CALLS ( GM ON STAR LEADS  )

ZAC - INBOUND CALLS (FIRST SERVICE SCHEDULING  )

JEFF- INBOUND CALLS ( FORD AUTO ALERT RECALLS LEADS  )

 

FRIDAY

 TIA – INBOUND CALLS (  BLVD AND LANCASTER  OPPS + RECENTS )

ERIC - INBOUND CALLS ( OPPS AND RECENTS FOR HORSHAM CDJR )

ROB - INBOUND CALLS ( OPPS AND RECENTS FOR NISSAN ) 

EUSUNG – INBOUND CALLS ( COLUMBIA  OPPS + RECENTS   )

NICHOLAS  – INBOUNDS CALLS ( HORSHAM FORD  OPPS + RECENTS )

JOHN – INBOUND CALLS  ( GM ON STAR LEADS )

TYE  – INBOUND CALLS ( HORSHAM  CDJR RECENTS AND OPPS )

ZAC - INBOUND CALLS ( FIRST SERVICE SCHEDULING )

 

 

SATURDAY

 

NICHOLAS - INOUNDS CALLS ( UNOTIFI RECENTS FOR HORSHAM FORD AND EHT )

ERIC  - INBOUND CALLS ( UNOTIFI RECENTS FOR HORSHAM CDJR )

TIA - INBOUND CALLS ( UNOTIFI RECENTS FOR CHEVY  ) 

ROB- INBOUND CALLS ( OPPS AND RECENTS FOR NISSAN AND BLVD  )

ZAC- INBOUND CALLS ( FIRST SERVICE SCHEDULING  AND UNOTIFI FOR  LANCASTER  )

JEFF- ROTATE EVERY OTHER SATURDAY - INBOUND CALLS ( FORD AUTO ALERT RECALLS )

 

 

Call Listening Work Assignments: 

MIA -   MONDAY  9AM - 5PM 

LOCATIONS - NISSAN , CHEVY , LANCASTER , BLVD , COLUMBIA 

 

STEFANIE -  

8AM – 12 PM - MONDAY – FRIDAY

LOCATIONS : NISSAN, EHT, LANCASTER, CHEVY AND COLUMBIA

TERRY

MONDAY, TUESDAY, THURSDAY, FRIDAY ( 8AM – 5 PM )

WEDNESDAY – 8AM – 12 PM

LOCATIONS : HORSHAM

BRIAN

MONDAY & FRIDAY – 5 PM – 9PM

WEDNESDAY – 1 PM – 9PM

SATURDAY – 9AM – 3 PM

LOCATIONS – ALL LOCATIONS ( WEDNESDAY 1PM – 5PM HORSHAM)  

ALEENA 

SUNDAY, TUESDAY , THURSDAY  

5PM - 9PM - ALL LOCATIONS 

 

SATURDAY

8AM - 12 PM - ALL LOCATIONS 

 

 

PAT 

BLVD CALLBRIGHT REPORT ISSUED BY SUNDAY EVENING