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Central BDC Daily Work Assignments

Central BDC Staff: 

 

SERVICE BDC MANAGER : SHANE STOREY

TEAM LEADER  : BILL ONG - SERVICE SCHEDULING , RECALLS AND CUSTOMER RESOLUTIONS   

 

 

MONDAY

KATHY – INBOUND CALLS  ( BLVD AND LANCASTER OPPS + RECENTS )

 ZAC – INBOUND CALLS ( HORSHAM FORD  OPPS +  RECENTS  + FIRST  LOF SCHEDULING  )

EUSUNG – INBOUND CALLS ( COLUMBIA OPPS +  RECENTS )

YAMIN – INBOUND CALLS ( EHT OPPS + RECENTS )

TYE – INBOUND CALLS (HORSHAM CDJR OPPS AND RECENTS)

NICHOLAS FAUSTINO  -  ( NISSAN  + CHEVY OPPS + RECENTS ) 

TIA - ( NISSAN + CHEVY OPPS + RECENTS )

JOHN – INBOUND CALLS ( GM LEADS  + QUALITY CONTROL + REVIEW DAILY )

VALERIE – INBOUND CALLS (HORSHAM FORD OPPS + RECENTS )

NIK – INBOUND CALLS (HORSHAM CDJR RECENTS AND OPPS   ) 

 

TUESDAY

KATHY – INBOUND CALLS  ( BLVD AND LANCASTER OPPS + RECENTS )

LINDA – INBOUND CALLS ( BLVD AND LANCASTER OPPS + RECENTS)

ERIC – INBOUND CALLS ( EHT OPPS &  RECENTS )

EUSUNG – INBOUND CALLS ( COLUMBIA OPPS +  RECENTS )

YAMIN – INBOUND CALLS ( EHT RECENTS + OPPS )

TYE – INBOUND CALLS (HORSHAM CDJR OPPS + RECENTS)

TIA  - ( NISSAN  + CHEVY OPPS + RECENTS )

SHERRY – INBOUND CALLS ( NISSAN + CHEVY OPPS + RECENTS )

JOHN – INBOUND CALLS ( VM LEADS , GM LEADS + QUALITY CONTROL , REVIEW DAILY  )

VALERIE – INBOUND CALLS (HORSHAM FORD  + RECENTS )

NIK – INBOUND CALLS (  VM LEADS , LIST AWAITING UNOTIFI CAMPAIGNS UPLOAD )

NICHOLAS - INBOUND CALLS  ( NISSAN + CHEVY OPPS + RECENTS + LIST AWAITING UNOTIFI UPLOAD )

ARIANA - INBOUND CALLS ( HORSHAM CDJR RECENTS + OPPS )

ZAC - INBOUNDS CALLS ( HORSHAM FORD RECENTS + OPPS + FIRST LOF )

 

WEDNESDAY

 

EUSUNG – INBOUND CALLS ( COLUMBIA & LANCASTER  OPPS +RECENTS )

YAMIN – INBOUND CALLS ( EHT RECENTS AND OPPS  )

TIA   – INBOUND CALLS ( NISSAN  + BLVD  OPPS + RECENTS )

SHERRY – INBOUND CALLS ( NISSAN + CHEVY OPPS + RECENTS )

JOHN – INBOUND CALLS ( VM LEADS , GM LEADS +  QUALITY CONTROL + REVIEW DAILY)

TYE - INBOUND CALLS ( HORSHAM CDJR OPPS AND RECENTS )

VALERIE – INBOUNDS CALLS ( HORSHAM FORD  OPPS AND RECENTS )

NIK – INBOUND CALLS ( VM LEADS FIRST LOF SCHEDULE  , LIST AWAITING UNOTIFI UPLOADS )

NICHOLAS - INBOUND CALLS ( NISSAN + CHEVY OPPS AND RECENTS )

ARIANA - INBOUND CALLS ( HORSHAM CDJR + LANCASTER RECENTS AND OPPS 

  

THURSDAY

LINDA – INBOUND CALLS ( BLVD AND LANCASTER OPPS & RECENTS )

VALERIE - INBOUND CALLS ( HORSHAM FORD OPPS & RECENTS )

ERIC – INBOUND CALLS (EHT   OPPS + RECENTS )

EUSUNG – INBOUND CALLS ( COLUMBIA  OPPS +  RECENTS )

YAMIN – INBOUND CALLS ( EHT OPPS + RECENTS  )

TIA - ( NISSAN + CHEVY OPPS & RECENTS )

SHERRY – INBOUND CALLS ( NISSAN + CHEVY OPPS + RECENTS )

TYE  – INBOUND CALLS ( HORSHAM FORD OPPS &  + RECENTS )

JOHN – INBOUND CALLS ( VM LEADS , GM LEADS .  QUALITY CONTROL + REVIEW DAILY )

NIK – INBOUND CALLS ( VM LEADS , LIST AWAITING UNOTIFI UPLOADS )

ZAC - INBOUND CALLS ( HORSHAM FORD RECENTS + OPPS, FIRST LOF )

ARIANA - INBOUND CALLS ( HORSHAM CDJR RECENTS + OPPS )

 

FRIDAY

 TIA – INBOUND CALLS (  BLVD AND LANCASTER  OPPS + RECENTS )

KATHY - REMAINING FRIDAY SHIFTS  ( BLVD AND LANCASTER OPPS + RECENTS )

EUSUNG – INBOUND CALLS ( COLUMBIA  OPPS + RECENTS   )

YAMIN – INBOUND CALLS ( EHT OPPS + RECENTS + MAZDA CSI CALLS )

SHERRY – INBOUND CALLS ( NISSAN + CHEVY OPPS + RECENTS )

NICHOLAS  – INBOUNDS CALLS ( CHEVY AND NISSAN OPPS + RECENTS )

JOHN – INBOUND CALLS  ( VM LEADS , GM LEADS  + QUALITY CONTROL + REVIEW DAILY )

TYE  – INBOUND CALLS ( HORSHAM  CDJR RECENTS AND OPPS )

ARIANA - INBOUND CALLS ( HORSHAM CDJR + BLVD  RECENTS AND OPPS ) 

ZAC - INBOUND CALLS ( HORSHAM FORD RECENTS AND OPPS, FIRST LOF )

 

 

SATURDAY

 

JOHN- INBOUND CALLS (  GM LEADS , VM LEADS QUALITY CONTROL + REVIEW DAILY )

BILL – VOICEMAIL LEADS  UNOTIFI RECENTS FOR ALL LOCATIONS )

VALERIE - INBOUNDS CALLS ( UNOTIFI RECENTS FOR ALL LOCATIONS )

NIK – INBOUNDS CALLS ( UNOTIFI RECENTS FOR ALL LOCATIONS )

NICHOLAS - INOUNDS CALLS ( UNOTIFI RECENTS FOR ALL LOCATIONS )

ARIANA - INBOUND CALLS ( UNOTIFI RECENTS FOR ALL LOCATIONS )

TIA - INBOUND CALLS ( UNOTIFI RECENTS FOR ALL LOCATIONS ) 

ZAC- INBOUND CALLS ( FIRST LOF AND UNOTIFI RECENTS FOR ALL LOCATIONS )

 

 

Call Listening Work Assignments: 

Alison 

7AM – 3PM

MONDAY - FRIDAY

LOCATIONS : BLVD

MIA -   

MONDAY – 11AM -5 PM ( CHEVY AND COLUMBIA FROM 11 AM – 12 PM, NISSAN EHT LANCASTER COLUMBIA UNTIL 5 PM )

TUESDAY - OFF

WEDNESDAY – 11- 5 PM ( 12 – 1 PM HORSHAM , 1 PM – 5PM NISSAN , EHT , LANCASTER , CHEVY AND COLUMBIA )

THURSDAY – 10AM -12PM ( FILL IN, SPECIAL ASSIGNMENT )

FRIDAY – 11 AM – 5 PM

STEFANIE -  

8AM – 12 PM

MONDAY – FRIDAY

LOCATIONS : NISSAN, EHT, LANCASTER, CHEVY AND COLUMBIA

TERRY

MONDAY, TUESDAY, THURSDAY, FRIDAY ( 8AM – 5 PM )

WEDNESDAY – 8AM – 12 PM

LOCATIONS : HORSHAM

BRIAN

MONDAY & FRIDAY – 5 PM – 9PM

WEDNESDAY – 1 PM – 9PM

SATURDAY – 12PM – 5 PM

LOCATIONS – ALL LOCATIONS ( WEDNESDAY 1PM – 5PM HORSHAM)  

PAT

MONDAY - 7AM - 3 PM  SPECIAL ASSIGNMENT. 11AM - 3PM

TUESDAY - 3PM- 9 PM  ( EVERY CALLBRIGHT LOCATION EXCEPT HORSHAM UNTIL 5PM )  ( 5PM - 9PM EVERY CALLBRIGHT LOCATION )

WEDNESDAY - 7 AM - 3 PM ( SPECIAL ASSIGNMENT AND FILL IN CALLBRIGHT LOCATIONS )

THURSDAY  -  3PM - 9PM  (EVERY CALLBRIGHT LOCATION EXCEPT HORSHAM UNTIL 5PM )  ( 5PM - 9PM EVERY CALLBRIGHT LOCATION )

FRIDAY - 7AM - 3PM ( SPECIAL ASSINGMENT AND FILL IN CALLBRIGHT LOCATIONS )

SATURDAY - 8AM - 12 PM ( EVERY CALLBRIGHT LOCATION )